RETURNS & REFUNDS

• Custom builds and made-to-order products
• Products that have been installed, fitted, modified, altered, or used
• Products missing original packaging, components, hardware, or documentation
• Clearance and final-sale products when identified as such before purchase
• Products damaged through improper installation, misuse, neglect, unauthorized modification, or normal wear
• Products returned without prior authorization

Custom builds and made-to-order products remain eligible for review when JRC Guns made an error or confirms a defect in materials or workmanship.

For an ordinary return of an eligible unused product, the customer is responsible for return-shipping costs.

JRC Guns will provide or reimburse reasonable return shipping when the return results from:

• An incorrect product shipped by JRC Guns
• A verified manufacturing or workmanship defect
• A shipping error attributable to JRC Guns

Use a trackable shipping service and retain the tracking number. JRC Guns is not responsible for customer-return packages lost or damaged before delivery to JRC.

Do not return a product without written authorization. Every return requires a Return Merchandise Authorization (RMA) number issued by JRC Guns. Products sent without authorization may be refused or returned to the sender at the sender's expense.

The RMA number and return instructions will be supplied by email. Ship the product only to the address included in those instructions.

JRC Guns does not process direct product exchanges.

To obtain a different product, finish, size, or configuration, return the eligible original product for a refund and place a new order. This allows the replacement product to be purchased without waiting for the original return to be received and inspected.

Product availability and pricing may change before the new order is placed.

If a package arrives visibly damaged, photograph the shipping box, label, packaging, and product before discarding any materials. Report shipping damage to [email protected] within 48 hours of delivery.

If the wrong product was shipped or a product appears defective, stop using or installing it and contact JRC before attempting any modification or repair.

JRC will review the order and photographs and provide appropriate instructions. Depending on the circumstances, the resolution may include replacement, repair, refund, manufacturer-warranty assistance, or another mutually agreed solution.

Custom builds and made-to-order products are created for an individual customer and are not returnable for preference changes, buyer's remorse, or specification changes requested after completion.

If JRC made an error or confirms a defect in materials or workmanship, contact [email protected]. JRC will review the matter and determine the appropriate repair, correction, replacement, or refund.

Never ship a firearm or serialized product back to JRC Guns without written return instructions.

Returns involving firearms or serialized products must comply with applicable federal, state, and local requirements and may require coordination between JRC Guns and a licensed FFL dealer.

Contact [email protected] before taking any return-shipping action.

Approved refunds are issued to the original payment method.

JRC Guns will process an approved refund within 5–7 business days after the returned product has been received and inspected. The customer's bank or card issuer may require additional time to post the credit.

Refunds are based on the amount actually paid for the returned product after applicable discounts. Applicable sales tax will be refunded as required.

Original shipping charges are not refundable for ordinary customer-requested returns. Original shipping may be refunded when the return is caused by a verified JRC error, defect, or shipping problem for which JRC is responsible.

Third-party products may also be covered by their manufacturer's warranty. After JRC's 30-day return period, warranty claims may need to be submitted directly to the manufacturer.

JRC will provide reasonable assistance identifying the appropriate manufacturer-warranty process when available.

Contact [email protected] as soon as possible to request cancellation.

Cancellation cannot be guaranteed after an order has entered processing, been shipped, or work has begun on a custom or made-to-order product. An order that has already shipped must follow the applicable return procedure.